Privacy Policy

Introduction

Long Ball ("we," "our," or "us") operates the Long Ball web application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Long Ball, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we collect:

• Email address - Used for account authentication and communication
• Name - Optional, used for personalization
• Password - Securely hashed, never stored in plain text

Payment Information

When you subscribe to a paid plan:

• Payment processing is handled entirely by Stripe
• We never store your full credit card number, CVV, or bank account details
• We store only: card type, last 4 digits, and expiration date for display purposes
• Subscription status and billing period dates

Usage Data

When you use our service, we collect:

• Queries - The questions you ask about UFA statistics
• Responses - The AI-generated answers we provide
• Chat sessions - Grouped conversations with titles and timestamps
• Query counts - To enforce subscription limits

Preferences

We store your preferences to personalize your experience:

• Theme preference (light, dark, or auto)
• Default season selection

Feedback Data

When you provide feedback on responses:

• Like/dislike indicators
• Issue type categories
• Optional feedback text you provide
• The query and response context

Technical Data

For security and service improvement:

• IP address (for security monitoring)
• Request timestamps and response times
• Error logs for debugging

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our service
• Process your subscription and payments
• Enforce query limits based on your subscription tier
• Maintain your chat history and preferences
• Improve our AI responses and service quality
• Detect and prevent fraud or abuse
• Communicate important service updates

Third-Party Services

We use the following third-party services to operate Long Ball:

Supabase

We use Supabase for authentication and database hosting. Your data is stored securely in Supabase's infrastructure. See Supabase's Privacy Policy.

Stripe

We use Stripe to process payments. When you subscribe, your payment information is sent directly to Stripe and never passes through our servers. See Stripe's Privacy Policy.

Anthropic (Claude AI)

Your queries are processed using Anthropic's Claude AI to generate responses about UFA statistics. See Anthropic's Privacy Policy.

Vercel Analytics

We use Vercel Analytics to collect anonymous usage data such as page views and performance metrics. This data does not include personally identifiable information. See Vercel's Analytics Privacy Policy.

Data Retention

We retain your data as follows:

• Account data - Retained while your account is active
• Chat history - Retained while your account is active, deletable by you
• Payment records - Retained as required for tax and legal compliance

When you delete your account, all associated personal data is permanently deleted from our systems.

Your Rights

You have the right to:

• Access - View your personal data in your account settings
• Delete - Delete your account and all associated data
• Export - Request a copy of your data
• Correct - Update inaccurate information in your profile
• Cancel - Cancel your subscription at any time

To exercise these rights, visit your account settings or contact us at support@longballanalytics.com.

Data Security

We implement appropriate security measures to protect your data:

• All data transmitted over HTTPS with TLS encryption
• Passwords hashed using industry-standard algorithms
• Row Level Security (RLS) ensures users can only access their own data
• Regular security monitoring and logging
• Access controls limiting employee access to data

Children's Privacy

Long Ball is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Cookies and Local Storage

We use browser local storage (not cookies) to:

• Store your theme preference
• Cache user profile data for faster loading
• Maintain your authentication session

This data is stored only in your browser and cleared when you log out.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.