Introduction
Long Ball ("we," "our," or "us") operates the Long Ball web application. This Privacy
Policy explains how we collect, use, disclose, and safeguard your information when you
use our service.
By using Long Ball, you agree to the collection and use of information in accordance
with this policy.
Information We Collect
Account Information
When you create an account, we collect:
-
Email address - Used for account authentication and communication
- Name - Optional, used for personalization
- Password - Securely hashed, never stored in plain text
Payment Information
When you subscribe to a paid plan:
- Payment processing is handled entirely by Stripe
- We never store your full credit card number, CVV, or bank account details
-
We store only: card type, last 4 digits, and expiration date for display purposes
- Subscription status and billing period dates
Usage Data
When you use our service, we collect:
-
Chat history - Your questions and AI responses are stored in your
account and only visible to you. This data is protected by row-level security so that
no other user or administrator can access your conversations.
-
Anonymous analytics - We collect aggregate performance metrics
(response times, success rates, token usage) to improve service quality. This data is
fully anonymous and cannot be traced back to any individual user or query.
-
Chat sessions - Grouped conversations with titles and timestamps,
visible only to you
- Query counts - To enforce subscription limits
Preferences
We store your preferences to personalize your experience:
- Theme preference (light, dark, or auto)
- Default season selection
Feedback Data
When you provide feedback on responses:
- Like/dislike indicators
- Issue type categories
- Optional feedback text you provide
Technical Data
For security and service improvement:
- IP address (for security monitoring)
- Request timestamps and response times
- Error logs for debugging
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our service
- Process your subscription and payments
- Enforce query limits based on your subscription tier
- Maintain your chat history and preferences
- Improve our AI responses and service quality
- Detect and prevent fraud or abuse
- Communicate important service updates
Third-Party Services
We use the following third-party services to operate Long Ball:
Supabase
We use Supabase for authentication and database hosting. Your data is stored securely in
Supabase's infrastructure. See
Supabase's Privacy Policy.
Stripe
We use Stripe to process payments. When you subscribe, your payment information is sent
directly to Stripe and never passes through our servers. See
Stripe's Privacy Policy.
Anthropic (Claude AI)
Your queries are processed using Anthropic's Claude AI to generate responses about UFA
statistics. See
Anthropic's Privacy Policy.
Vercel Analytics
We use Vercel Analytics to collect anonymous usage data such as page views and
performance metrics. This data does not include personally identifiable information. See
Vercel's Analytics Privacy Policy.
Data Retention
We retain your data as follows:
- Account data - Retained while your account is active
-
Chat history - Retained while your account is active, deletable by
you
-
Payment records - Retained as required for tax and legal compliance
When you delete your account, all associated personal data is permanently deleted from
our systems.
Your Rights
You have the right to:
- Access - View your personal data in your account settings
- Delete - Delete your account and all associated data
- Export - Request a copy of your data
- Correct - Update inaccurate information in your profile
- Cancel - Cancel your subscription at any time
To exercise these rights, visit your account settings or contact us at
support@longballanalytics.com.
Data Security
We implement appropriate security measures to protect your data:
- All data transmitted over HTTPS with TLS encryption
- Passwords hashed using industry-standard algorithms
- Row Level Security (RLS) ensures users can only access their own data
- Regular security monitoring and logging
- Access controls limiting employee access to data
Children's Privacy
Long Ball is not intended for users under 18 years of age. We do not knowingly collect
personal information from children. If you believe we have collected information from a
child, please contact us immediately.
Cookies and Local Storage
We use browser local storage (not cookies) to:
- Store your theme preference
- Cache user profile data for faster loading
- Maintain your authentication session
This data is stored only in your browser and cleared when you log out.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes
by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.